Our Commitment to Privacy

At Visafy, we are dedicated to safeguarding your privacy and ensuring the security of your personal information. As a regulated Australian service provider, we adhere strictly to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Our commitment is to protect the personal information that we collect and hold about you. Collection of Information Visafy collects only the personal information necessary for us to provide our services effectively. The types of personal information we may collect include:

  • Name
  • Date of birth
  • Address
  • Contact details
  • Relevant identification documents, including immigration information

Methods of Collection

We gather personal information through various means, including:

  • Directly from you or your advisers, via phone, email, or forms
  • From other migration agencies, as permitted by law
  • From third parties when necessary to fulfill our duties to you as your service provider

Use of Personal Information

  • Your personal information may be used for:
  • Providing the services you have requested
  • Verifying your identity or transactions
  • Administering and managing our products and services
  • Responding to queries, complaints, or providing general customer service
  • Supplying relevant immigration-related agencies with your information as required
  • Offering you other products or services from Visafy
  • Providing offers from organizations we have alliances with
  • Complying with our risk management policies and procedures
  • Training our staff

We will not use your personal information for purposes other than those you would reasonably expect, those required or permitted by law, or those otherwise authorized by you.

Third-Party Service Providers

We may outsource some administrative and support functions, such as information gathering, identification verification, and other back-office tasks, to external contractors. These contractors will only have access to the information necessary to perform their functions and will be bound by confidentiality agreements.

Storage and Security

Your personal information is stored in a combination of computer storage facilities, paper-based files, and other records. We take reasonable steps to protect personal information from loss, misuse, unauthorized access, modification, or disclosure. Personal information that is no longer needed is either destroyed or permanently de-identified.

Changes to Our Privacy Policy

Visafy may update this Privacy Policy from time to time for any reason. We will make concerted efforts to update our website promptly with any changes.